confirmation_numberTKT-2024-001 - Server Performance Issues

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Ticket Information

TKT-2024-001
In-Progress
High
Performance
Server Performance
October 26, 2025 at 12:59 AM
October 27, 2025 at 11:59 PM
October 29, 2025 at 12:59 AM

Assignment & Contact

Acme Manufacturing Inc
Acme HQ
ACME-APP01 (10.1.1.40)
Assigned To
John Doe
john.doe@rmmops.com
Created By
Robert Lee
robert.lee@rmmops.com

Description

Users reporting slow application response times on ACME-APP01

Time Tracking

Total Time Spent
3 hours

Activity Log (3 notes)

John Doe
john.doe@rmmops.com
October 27, 2025 at 11:59 PM
Time: 30 minutes

Applied query optimization. Monitoring performance over next 24 hours.

John Doe
john.doe@rmmops.com
October 27, 2025 at 02:59 AM
Time: 1h 30m

Found several inefficient queries. Working with dev team to optimize.

John Doe
john.doe@rmmops.com
October 26, 2025 at 01:59 AM
Time: 1 hours

Initial investigation shows SQL Server CPU at 85%. Reviewing query performance.